KLICTRAVEL.CZ > Bussines conditions

Bussines conditions

Business Conditions of the www.klictravel.cz portal

1. Booking
The portal customer can send not binding order. The reservations are accepted in internet form, e-mail or fax. When the user fills in the e-mail address, he will receive the confirmation about delivery. During next 24 hours (valid for work-days), your request will be executed and you will be contacted by our operator. In case of that the hotel is full, the user receives another offer.

2. Payment
The complete payment must be done before the arrival. The total amount will be on the statement of costs. This is also the booking confirmation. The customer gets voucher after payment. In case of last minute stays the voucher will be send via e-mail or will be at the hotel reception only.

3. Cancellation Conditions
The customer can cancel the reservation without any fee within 30 days before arrival,
29 - 16 days before arrival he will pay 40% of the total amount,
15 - 9 days before arrival 70% of the total amount,
8 - 0 days before arrival 100% of the total amount.

4. Cancellation of Booking
The booking can be only cancelled in writing form by e-mail.
5. Guarantee, reclamation, relieve, obligations of customer
If negotiated service is not provided at all or not in agreed form, customer is allowed to demand compensation. Customer is obligated to inform about failures immediately to ward off contingent damages, or to help to minimize them. He/she is also obligated to report it to leader of tour or to the representative of our provider (especially in hotel) without any delay. If reclamation will not be reported without any delay, demand of compensation expires. Demand of compensation for claimed services must be applied within 4 weeks after the end of the tour.

6. Insurance
The owner of the portal has the insurance against bankruptcy (law Nr. 159/1999) at Generali Insurance Company – contract Nr. 17 106 00131.